Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

  • If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We don’t provide refunds if

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address or having no phone number)
  • Digital items are non-refundable

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

How to submit refund request?

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. OR
*You can submit refund requests within 15 days after delivery.
You can do it by sending a message on Contact Us page or email to shop@sissylover.com.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.