Orders may be cancelled within 12 hours of being placed, provided that fulfillment or shipping has not yet started. If you need to update shipping details or change the items in your order, please also contact us within this window. After this time, changes cannot be guaranteed.
If an order does not arrive within the guaranteed time (45 days, not including 2-5 day processing), you can request a refund or a replacement.
Refunds or reshipments may also be offered if you receive an incorrect item or find the quality unsatisfactory.
In case you no longer want an item, a refund may be available, provided that:
Refunds are not issued for:
If you wish to exchange an item (for example, for a different size), please contact us first. We’ll confirm if an exchange is possible and guide you through the steps.
Some items like training material on our store may be delivered digitally. These are not eligible for refunds once access has been granted, in accordance with consumer laws.
By placing an order that includes a digital item, you acknowledge that delivery may begin immediately, and that any applicable withdrawal rights are waived at that time.
Refund or reshipment requests must be submitted:
To begin, please contact us at [email protected]. Refunds are processed to the original payment method within 14 days of approval.
